Terms of Service

The Fine Water Company

Welcome to The Fine Water Company. By accessing our website or purchasing products through our online shop, you agree to the following Terms of Service.

1. About Us

The Fine Water Company specialises in sourcing, curating and distributing exceptional natural mineral and spring waters from around the world.

Our website is www.thefinewatercompany.com.

2. Products and Availability

We make every effort to ensure that product descriptions, photographs, prices and availability are accurate.

All products are subject to availability. We reserve the right to correct errors and to limit quantities where reasonably necessary.

Product packaging, labels and presentation may occasionally differ from website photographs.

3. Pricing and Payments

All prices are displayed in South African Rand (ZAR).

Any applicable taxes and delivery charges will be communicated during checkout or, where a separate delivery quotation is required, before those additional charges become payable.

Payment must be completed through the payment methods available at checkout.

We reserve the right to correct obvious pricing errors, subject to applicable consumer protection legislation.

4. Orders

Once an order has been placed, you will receive an order confirmation by email.

An order confirmation acknowledges receipt of your order but does not guarantee availability.

If we are unable to fulfil an order, we will contact you to discuss an alternative or arrange an appropriate refund.

5. Shipping and Delivery

We offer delivery throughout South Africa, subject to courier availability and applicable delivery arrangements.

Delivery charges are calculated according to the shipping options displayed at checkout.

For larger or specialised orders, a separate shipping quotation may be required. Any additional delivery charges will be communicated for your approval before payment is requested.

Estimated delivery times are guidelines and may vary depending on location, courier operations and circumstances beyond our reasonable control.

Please refer to our Shipping Policy for further information.

6. Collection

Where available, customers may select collection from our designated collection point in Stellenbosch.

Customers will be notified when their orders are ready for collection.

7. Returns, Refunds and Cancellations

Due to the nature of our bottled water products, we generally do not accept change-of-mind returns after delivery.

Damaged, defective or incorrect products will be addressed in accordance with applicable South African consumer protection legislation.

Please refer to our Return and Refund Policy for further details.

8. Product Handling

Our waters should be stored according to the manufacturer's recommendations, away from excessive heat, direct sunlight and conditions that may compromise product quality.

Customers are responsible for appropriate storage and handling after delivery.

9. Website Content and Intellectual Property

All original website content, branding, photography, written material and other intellectual property belonging to The Fine Water Company may not be reproduced or commercially used without prior written permission.

Third-party trademarks and brand names remain the property of their respective owners.

10. Limitation of Liability

To the extent permitted by applicable law, The Fine Water Company is not responsible for losses arising from misuse, improper storage or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded under South African legislation.

11. Privacy

Personal information provided through our website is handled in accordance with our Privacy Policy and applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA).

12. Changes to These Terms

We may update these Terms of Service periodically. The latest version will be available on our website.

Changes will not retrospectively remove rights arising from orders already placed.

13. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

14. Contact Us

For enquiries relating to orders, payments, delivery or these Terms, please contact:

The Fine Water Company

Email: info@thefinewatercompany.com

Website: www.thefinewatercompany.com