Return and Refund Policy

The Fine Water Company

At The Fine Water Company, we take great care in selecting, handling, and packaging our collection of exceptional natural mineral and spring waters.

Returns and Exchanges

Due to the nature of our bottled water products, we do not accept returns or exchanges for change of mind once an order has been delivered.

This does not affect your rights under applicable South African consumer protection legislation.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us at info@thefinewatercompany.com as soon as possible, preferably within 48 hours of delivery.

Please include your order number, a description of the issue and photographs of the affected products and packaging, where possible.

We will assess the matter and arrange an appropriate remedy, which may include a replacement, refund or other remedy in accordance with applicable law.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may be cancelled, subject to applicable law. Once an order has been dispatched, cancellation and return requests will be handled in accordance with your statutory rights.

Refunds

Approved refunds will be processed to the original payment method wherever possible. The time taken for funds to reflect will depend on your payment provider or bank.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available to customers under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable South African legislation.

Contact Us

For any questions regarding returns, refunds or cancellations, please contact:

The Fine Water Company

Email: info@thefinewatercompany.com

Website: www.thefinewatercompany.com