Shipping and Delivery Policy

The Fine Water Company

At The Fine Water Company, we take great care in preparing and packaging our collection of exceptional natural mineral and spring waters to ensure they reach you in the best possible condition.

Delivery Areas

We offer nationwide delivery throughout South Africa, subject to courier availability and accessibility.

International shipping is not currently available through our online shop.

Shipping Rates

Shipping fees are calculated according to the weight of your order.

Our standard delivery rates are:

Order Weight	Shipping Fee
Up to 3 kg	R100
Over 3 kg to 5 kg	R150
Over 5 kg to 12 kg	R200
Over 12 kg to 24 kg	R300

Shipping charges are displayed at checkout.

Large Orders and Special Deliveries

For orders exceeding 24 kg, a customised shipping quotation is required.

Customers may submit these orders through our online shop, with delivery charges quoted and invoiced separately.

Please note: Where checkout displays R0 for shipping on these orders, this does not mean delivery is complimentary. A separate shipping fee will apply.

We will contact you to confirm the delivery quotation and obtain your approval before charging for delivery.

Delivery Times

Standard delivery is estimated at 3–5 business days, depending on your location and courier availability.

Larger orders requiring a customised quotation may take longer to arrange. We will communicate the expected delivery timeframe once the arrangements have been confirmed.

Delivery estimates exclude weekends and public holidays and may be affected by circumstances beyond our reasonable control.

Order Processing

Orders are prepared for dispatch once payment has been confirmed and the products are available.

Customers will receive an order confirmation by email, followed by shipping information where available.

Collection in Stellenbosch

Where collection is available at checkout, customers may collect their orders from our designated collection point in Stellenbosch, South Africa.

Please wait for confirmation that your order is ready before arranging collection.

Damaged or Incorrect Deliveries

We take care to package our products securely. However, if your order arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Please include your order number and photographs of the affected products and packaging, where possible.

We will assess the matter and arrange an appropriate remedy in accordance with our Return and Refund Policy and applicable South African consumer protection legislation.

Delivery Information

Customers are responsible for providing an accurate delivery address and contact number.

If an order cannot be delivered because of incorrect or incomplete information, additional delivery charges may apply where permitted by law. We will communicate any such charges before arranging redelivery.

Contact Us

For shipping enquiries, special delivery quotations or assistance with your order, please contact:

The Fine Water Company

Email: info@thefinewatercompany.com

Website: www.thefinewatercompany.com